Delete your Aitio account

You can delete your Aitio account and its associated data at any time, directly from the Aitio Lupus app, published by SAS Hometrix.

 

1. From the app

1. Sign in to the Aitio app.
2. Open your Profile, then Settings.
3. In the “Account” section, choose “Delete my account”.
4. Enter your current password, then confirm.

 

2. Data that is deleted

• Your profile: username, name, email address, phone number, date of birth, region, biography, photo and avatar.
• Your health data: questionnaires, symptoms, moods and emotions, treatments and medication reminders, goals.
• Your posts, comments, reactions, favourites and albums.
• Your messages and your membership of discussion groups, including attached photos and documents.
• Your connected devices, notifications, settings and the history of your use of the app.

 

3. When is the data deleted?

Deletion is immediate and permanent: it cannot be undone. Photos and documents are erased from storage within minutes.

Database security backups, used only to restore the service after a failure and accessible only to the technical team, still contain a copy of your data for at most 90 days. They are then erased automatically. If a backup ever had to be restored, your account would be deleted again: for that purpose we keep the list of deleted accounts (a technical identifier and a date, nothing else).

Deleted posts and messages also disappear for other members. We keep no data linked to your account beyond that period.

 

4. Can no longer sign in?

Write to contact@aitio.co from your account's email address, with the subject “Account deletion”. If your account has no email address, give your username and the account's phone number: we may ask you to confirm that you are the account holder.

We delete the account within one month at most and confirm it to you in writing.

 

To learn more about your data and your rights, read our privacy policy.